Frequently asked questions

Private customers must pay by card, while business customers with an agreement with Frydenbø Industri AS can pay via invoice.

Orders received before 12 noon on working days will be dispatched the same day. Orders that arrive after 12 noon will be dispatched the following working day. From time to time we may run out of certain articles, and then we may have to wait a little for incoming goods before your order is dispatched. Although we are usually fast, we recommend that you do not wait to order until it is urgent.

We take responsibility for the goods reaching you in good condition. If the packaging is damaged, you must check the contents of the consignment and write a note on the waybill before accepting delivery. You then report the damage to us. We send you new goods free of charge, and we take care of further follow-up with Posten or the carrier.

If you receive a product that is defective, you have a full right of return. The right to complaint follows the deadlines set by the Purchase Act. We want satisfied customers - so don't hesitate to let us know if you want to advertise an item.

You always have a 14-day cancellation period when buying by mail order.
Buyer must cover return postage, and will receive a full refund for returned goods. This assumes that the goods are returned in perfect condition and in their original packaging.
When returning products without the original packaging, or where the original packaging is damaged or deteriorated in any way, or the product does not appear as new, we reserve the right to calculate inspection costs.
Remember to mark the return with "Nethandel" + order number. Also state your account number for payment.
You can contact us on this mail