Return policy
Damage during transport
We take responsibility for the goods reaching you in good condition. If the packaging is damaged, you must check the contents of the consignment and write a note on the waybill before accepting delivery. You then report the damage to us. We send you new goods free of charge, and we take care of further follow-up with Posten or the carrier.
Complaints
If you receive a product that is defective, you have a full right of return. The right to complaint follows the deadlines set by the Purchase Act. We want satisfied customers - so don't hesitate to let us know if you want to advertise an item.
Cancellation period for consumer purchases
You always have a 14-day cancellation period when buying by mail order. Buyer must cover return postage, and will receive a full refund for returned goods. This assumes that the goods are returned in perfect condition and in their original packaging.
When returning products without the original packaging, or where the original packaging is damaged or deteriorated in any way, or the product does not appear as new, we reserve the right to calculate inspection costs.
Remember to mark the return with "Nethandel" + order number. Also state your account number for payment.
Returns must not be sent as cash on delivery
Additional costs resulting from this will be invoiced to you together with a processing fee - if necessary, we will choose to let the package be returned to you.